Last Updated: 7th January 2025

Welcome to Squirrel & Bear! By purchasing from our store, you agree to the following terms and conditions. Please read them carefully.

1. Business Information

Squirrel & Bear is an Australian-based business that sells products globally. We do not hold a business registration number or specific licenses.

2. Products & Services

We currently sell physical books and digital downloads, with plans to expand our offerings in the future. Our products are aimed at children but are available for all ages. We do not offer subscriptions or memberships.

3. Payment & Pricing

• We accept Credit Cards, Apple Pay, and Google Pay.
• All prices include taxes.
• Discounts, promotions, and coupon codes are available at our discretion and will be advertised accordingly.

4. Shipping & Delivery

• We ship to Australia, USA, UK, France, and Canada.
• Shipping carriers may vary.
• Delivery Times:
  • Digital downloads: Instant.
  • Physical books: May take a few weeks.
• Free shipping is available only during promotional periods (e.g., free shipping for orders over $100).
• If a package is lost or delayed, please contact hello@squirrelandbear.com for assistance.

5. Returns & Refunds

• We accept returns within the minimum legally required timeframe.
• Digital downloads are non-refundable, unless required by law.
• If a digital file is defective, contact us and we will resolve the issue as soon as possible.
• Customers are responsible for return shipping costs.
• Refunds are provided in accordance with Australian consumer laws (e.g., full refunds, exchanges, or store credit where applicable).

6. Digital Products

• Digital products are for single-use only and cannot be resold or redistributed.
• Refunds are not offered for digital products unless required by law.

7. Intellectual Property & Content

• All books, illustrations, and other content are copyrighted.
• Our products are for personal use only and cannot be redistributed, resold, or used for commercial purposes.

8. Customer Accounts & Privacy

• Creating an account is optional but encouraged.
• We collect the following personal data: name, address, email, phone number, and payment details.
• We comply with GDPR and CCPA laws. For inquiries, contact hello@squirrelandbear.com.
• Customers can opt out of marketing emails at any time.

9. Liability & Disclaimers

• We do not guarantee specific results or performance of our products.
• Squirrel & Bear is not liable for indirect, incidental, or consequential damages.

10. Dispute Resolution & Governing Law

• All disputes are governed by Australian law.
• Dispute Process:
  1. Contact us at hello@squirrelandbear.com to discuss the issue.
  2. If unresolved, mediation may be pursued before legal action.
  3. Any legal claims must be filed in Australian courts.

11. Changes to Terms

• We may update these Terms & Conditions at any time.
• The last update date will be displayed at the top.
• Customers agree to the latest version by making a purchase.
• Changes are effective immediately.

12. Contact Information

For inquiries or support, contact us at hello@squirrelandbear.com.

By purchasing from Squirrel & Bear, you acknowledge that you have read and agreed to these Terms & Conditions.